Privacy Policy

Privacy Policy

Introduction

Welcome to https://peanuts-for-birds-leicester.feedersandmore.co.uk! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors, application users, and customers. By using our services, you agree to the terms outlined here, which comply with various international privacy laws, including but not limited to PIPEDA (Canada), Law 25 (Quebec), GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://peanuts-for-birds-leicester.feedersandmore.co.uk
  • All associated mobile and desktop applications
  • Online services and products offered through our platform
  • Any other third-party platforms or services linked from our website, though these are governed by their respective privacy policies.

Processing Activities

This policy outlines the ways in which we process personal data when you engage with us:

  • As an authorized user interacting with our applications and services
  • By visiting our websites and exploring their content
  • Through communications initiated by or directed to us, such as newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. These include:

Account Information

  • User names, email addresses, and passwords
  • Registration details for our services

Payment Information

  • Details related to payment methods you use to purchase our products or services
  • Transaction history

Financial Information

  • Bank account numbers, credit card details (encrypted), and financial records

Purchase Information

  • Product/service purchases, order history, and transaction IDs
  • Shopping preferences and behavior

Mobile Device Identifiers

  • Unique device identifiers, advertising IDs, or similar mobile tracking data

Location Data

  • GPS coordinates and other location-based services data (if enabled)

Feedback

  • User reviews, ratings, and comments
  • Survey responses to improve our products and services

Social Media Information

  • Logins, user profiles, and content shared when interacting with our social media accounts

Product Information

  • Details about the products you view, search for, or purchase on our website
  • Product preferences and recommendations

We gather this data through direct user input, interaction with our systems, and automated technologies, including cookies. Additionally, we may receive personal data from third parties who assist in providing our services, subject to their privacy agreements.

Cookies

We use cookies to enhance your experience on our website:

  • Strictly Necessary: These ensure basic functionalities like logging in, navigation, and access to secure areas of the site.
  • Preference: Cookies remember user preferences, language settings, and ad preferences.
  • Analytics: We employ these to analyze traffic patterns, track usage, and measure the effectiveness of our website and services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which non-essential cookies are set on their devices.

Retention and Deletion

The duration for which we retain personal data depends on various factors, including legal requirements and the purpose for collection. We keep your data as long as necessary for the fulfillment of these purposes:

  • Financial records and transaction histories may be retained for up to seven years due to tax regulations.
  • Personal data required for customer support or service improvement is typically kept for the duration of your interaction with us plus a reasonable period thereafter.
  • Once the retention period expires, or when you request deletion, we anonymize or delete the data from our systems and those of our third-party partners.

Data Security

We take robust security measures to protect personal data from unauthorized access, use, disclosure, alteration, or destruction:

  • Implementing encryption for sensitive data during transmission and storage
  • Using secure cloud infrastructure and network firewalls
  • Employing two-factor authentication for user accounts
  • Regularly reviewing and updating our security protocols

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and we encourage parents or legal guardians to supervise their child’s online activities. If you believe we have collected data from a minor in error, please contact us immediately using the details provided below.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal information in certain circumstances.
  • Restriction: Limit our use of your data for specific purposes.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for marketing or other purposes.
  • Non-Discrimination: Ensure that exercising your rights does not negatively impact your interaction with us.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond within a reasonable timeframe.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage users to review these changes regularly.

Contact Information

For any inquiries, unsubscribe requests, or questions regarding data protection, please contact us:

We appreciate your trust in providing personal information to us, and we are committed to using it responsibly.